Comments on: PyrActif Pyrenees Cycling Holiday Review http://www.faston2wheels.com/f2/2009/12/26/pyractif-pyrenees-cycling-holiday-review/ feeding our cycling obsession... Wed, 06 Jul 2011 22:38:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Chris http://www.faston2wheels.com/f2/2009/12/26/pyractif-pyrenees-cycling-holiday-review/comment-page-1/#comment-95 Chris Sun, 26 Sep 2010 23:42:47 +0000 http://www.faston2wheels.com/f2/?p=189#comment-95 Antonio, At Pyractif we pride ourselves in striving to provide the highest level of service on our trips. And we take some encouragement from the fact that hundreds of clients make return visits to enjoy the Pyrenees with us, year after year. We seek to create a fun, homely and relaxed atmosphere for riders of all types to accomplish their personal riding goals. It's been heartening to receive 'thank you' e-mails from several members of your group since you visited, all of whom stressed what a great trip they'd had. Whilst we try hard to balance the needs of groups as a whole and the preferences of individual riders participating in trips, we recognise that this can sometimes be a fine balance. We are therefore extremely sorry and disappointed to hear now that you were not satisfied with your experience. It's always the case that if we receive requests to alter how a trip is running during the event, then we will take all practicable steps to respond to rider feedback. If there is anything we can do to personally address your concerns or if you would like to provide us with any direct feedback that would help us, please feel free to get in touch. Best Regards, Chris and Helen Antonio,

At Pyractif we pride ourselves in striving to provide the highest level of service on our trips. And we take some encouragement from the fact that hundreds of clients make return visits to enjoy the Pyrenees with us, year after year. We seek to create a fun, homely and relaxed atmosphere for riders of all types to accomplish their personal riding goals. It’s been heartening to receive ‘thank you’ e-mails from several members of your group since you visited, all of whom stressed what a great trip they’d had.

Whilst we try hard to balance the needs of groups as a whole and the preferences of individual riders participating in trips, we recognise that this can sometimes be a fine balance. We are therefore extremely sorry and disappointed to hear now that you were not satisfied with your experience. It’s always the case that if we receive requests to alter how a trip is running during the event, then we will take all practicable steps to respond to rider feedback.

If there is anything we can do to personally address your concerns or if you would like to provide us with any direct feedback that would help us, please feel free to get in touch.

Best Regards,

Chris and Helen

]]> By: Antonio http://www.faston2wheels.com/f2/2009/12/26/pyractif-pyrenees-cycling-holiday-review/comment-page-1/#comment-93 Antonio Thu, 23 Sep 2010 00:42:48 +0000 http://www.faston2wheels.com/f2/?p=189#comment-93 We went with Pyractif as an experienced group of riders who regularly take these types of trips on the French and Italian Alsps. Unfortunately myself and my group of 15 people have to report a very, very different experience...It all seemed on the web and on the chats over the phone with Chris as described above...However, for myself and my group nothing more remote in terms of the service (or lack of service) we consistently got from Chris. Chris would not bother carrying water quantity in the empty SAG van, nor would he care to ensure the wellbeing of riders throughout the ride....in fact he would not get out of the van but for seldom moments when we thought he wanted to stretch. It almost felt that we were an inconvenience to him!! While his wife and business parnter, Helen, is quite delightful, the group feared Chris and I have to honestly say that we have seldom seen people so unfit to run a service business as the one they run. We went with Pyractif as an experienced group of riders who regularly take these types of trips on the French and Italian Alsps.
Unfortunately myself and my group of 15 people have to report a very, very different experience…It all seemed on the web and on the chats over the phone with Chris as described above…However, for myself and my group nothing more remote in terms of the service (or lack of service) we consistently got from Chris.
Chris would not bother carrying water quantity in the empty SAG van, nor would he care to ensure the wellbeing of riders throughout the ride….in fact he would not get out of the van but for seldom moments when we thought he wanted to stretch. It almost felt that we were an inconvenience to him!!
While his wife and business parnter, Helen, is quite delightful, the group feared Chris and I have to honestly say that we have seldom seen people so unfit to run a service business as the one they run.

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